FAQ

What is the different payment options accepted at KoralTree.com?
 
We accept online payment through all Visa and Master Card credit cards, Internet banking and direct transfer to our bank account. We also provide customers with option of paying cash during delivery.
 
(Cash on Delivery) at an additional charge of Rs. 50 per order. For Cash on Delivery orders we typically confirm the call via phone before shipment.
 
Can I return a product purchased at Koraltree.com?
 
Unfortunately we do not take returns right now. However we provide six-month warranty against any manufacturing defect or any authenticity of swarovski, semi precious stone or pearls. Kindly note that this does not cover regular wear and tear. 
 
Also we provide refund or replacement if the product has been damaged during shipment. Hence you can be rest assured that the piece you are holding is of world class quality.
 
What is your shipping policy?
 
Generally we will ship Koral Tree products in 1-3 business days of receiving your order. We use FedEX for delivery, so you can expect your shipment in 3-5 days of placing order. Further we will provide you the tracking number so you can stay track the order at your convenience.
 
Can I cancel my order?
 
Yes, provided we receive your cancellation request before we ship your order. This means that you have anywhere between 1 to 3 business days to let us know. We will be glad to refund 100% of your payment. You can let us know of your cancellation through email or phone.
 
Do you ship internationally?
 
If you are outside of India and would like to have the products delivered to your home in any part of the country drop us a email at suguna@koraltree.com. We will work with FedEX to have the products delivered to your home at competitive rates.